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FAQ & Troubleshooting

FAQ

Most frequent questions and answers

We use Afterpay and Zippay to help Makers buy ingredients now and pay them off as their finished products sell. Afterpay allows you to pay for your purchase over instalments. For more information please see the Afterpay Website and the Zippay website.

You earn 1 point for every dollar spent.

You can redeem 25 points for $1 in your cart (no minimum purchase or redeem value).

You will also earn 125 points ($5) when you create an account on our website.

You can redeem a maximum of $20 or 30% of your cart value per order.

You can earn a $5 coupon by reviewing a product that you have purchased. Your account will be credited 125 rewards points ($5) for EACH item that you review.

We have a SEPARATE points system for our in-store purchases. Unfortunately these two systems are not connected.

We accept all major credit cards via eWay. We also accept Paypal and Afterpay.

For your protection and ours, we have a strict website security policy. If you attempt to login to your account too many times with an incorrect password, you will be locked out for a period. You will not be able to check out whilst you are locked out. The easiest way to fix this is to shoot an email through to info@baysidesoap.com.au and we will fix your issue promptly.

If you have just changed your password, sometimes your browser will cache (remember) your old password and try to use that. If you have an issue, first try to manually enter your password. If that doesn’t work, try to clear your browser’s cache (see here) or log in using  an incognito/private browser tab (see here).

If you’re logged in, you can track your orders here:

Order Tracking

Unfortunately we have no control over the couriers that get the package from our warehouse to you. If you are worried about a large order, please contact us about purchasing transit insurance: info@baysidesoap.com.au.

Yes. Pickup is from Wynnum QLD and times are by appointment only. Book at checkout when you are placing an order.

All pickups are from our store located a 3/68 Andrew St Wynnum QLD 4178.

Most bases are available in bulk lots of 4 and 12kg, and occasionally 11.5kg tubs at a discount. You can also buy Stephenson soap bases in more bulk amounts for a larger % discount once a month.

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