1. SHIPPING & DELIVERY POLICY
These are the Terms and Conditions of service that you must accept when placing an order with Bayside Soap. You will check a checkbox at checkout and this is the same information that you will agree to.
We deliver Australia-wide and in some cases to New Zealand, using Australia Post and Sendle Couriers. Items are posted on a first come first served basis on Tuesdays and Thursdays (excluding public holidays and vacations I may take) once payment is received in full and a valid address has been supplied by You.
There are 6 delivery options available on most items: standard, standard +insurance, express, express, express + insurance, courier (Sendle) and local pickup (free).
As a guide, Express Post takes around 1-2 business days and Regular Parcel Post takes roughly 3-5 business days. Courier can often be faster to Metro areas, taking between 1-3 business days.
For delivery timeframes, please select the ‘International’ option on the Postage and Delivery Timeframes page. All orders ship from WYNNUM QLD 4178.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped upon confirmation of payment on a first come first served basis on Tuesdays and Thursdays. An email confirmation will be sent for all orders once received and tracking info will be provided where available. If you have not received an email, please check you junk email folder.
3. MODE OF PAYMENTS
We accept payments via eWAY (VISA/MASTER credit and debit cards, American Express and various digital wallets), Afterpay and PayPal. Please visit www.eway.com.au, afterpay.com or www.paypal.com for more information. We do not accept payments via cash on delivery or inter-bank transfers.
If your parcel is lost or damaged in the mail, we accept no responsibility for the loss. If you are worried about a large order being lost or damaged please select a postage option that has insurance. That way, we will be able to refund your order and postage costs immediately and make a claim to Australia Post after the fact.